Clinical Support

Customer Support Line

The right product. On the right patient. At the right time.

You and your staff may occasionally need help in linking the right interventions to your patient needs. And sometimes the best help is a live conversation with an expert.

That’s what we offer through our Customer Support Line — live access to specialist nurses and product experts who can give you the advice and support you need.

Phone: 1-800-339-412 (AU); 0-800-441-763 (NZ)
Hours of Operation: 8:00am – 5:00pm, Monday – Friday EST

You can also email us at cic@convatec.com.

We offer other easily accessible, user-friendly resources to help you and your staff achieve the best possible outcomes for the patients in your care. These resources include:

  • Evidence-based, proven protocols of care
  • Customized product formularies linked to care protocols
  • On-site resources
  • Training courses for non-experts, supported online and through phone apps